Privacy Policy

Ohana Movers LLC ("we," "us," "our") operates this website and provides moving, packing, cleaning, delivery, and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our website, request a quote, chat with our assistants, or work with us.

Text Messaging

When you request a quote, we collect the information you provide, such as your name, contact information, addresses, move details, and messages. We use it to prepare your quote, respond to your questions, schedule services, and communicate about your request. If you opt in to text messages, we use your phone number to send quote, scheduling, and service updates. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for assistance. We do not sell or share mobile numbers or text messaging consent information with third parties or affiliates for their marketing. We may use service providers to deliver messages and operate our business.

Text message consent is always a separate, optional choice on our quote forms. You can request a quote, book a service, or contact us without opting in to text messages. Our text messages are about your quote request, scheduling, and service updates — we do not use this consent to send promotional or marketing texts.

Information We Collect

We collect the information you choose to give us when you use our website, including: your name and contact information (phone number, email address, mailing addresses); details about your move or service request (locations, property details, inventory, heavy or oversize items, preferred dates and times, access details such as gate codes and stairs, and notes); photos you upload of items or access points; and messages you send us through forms, chat, email, or text.

How We Use Your Information

We use your information to prepare quotes, respond to inquiries, schedule and perform services, send service and scheduling communications (including text messages if you opt in), maintain records of our business relationship, and improve our services. We do not sell your personal information.

How We Share Your Information

We share your information only as needed to operate our business: with service providers that help us send emails and text messages, host our website and booking system, and process payments you choose to make. We do not sell or share mobile numbers or text messaging consent information with third parties or affiliates for their marketing.

Storage and Security

Your information is stored in our booking system's database and is accessible to our team members on a need-to-know basis to serve you. We keep quote and booking records for as long as needed for our business relationship and legal obligations, then delete or de-identify them.

Your Choices

You may request a quote without consenting to text messages. If you opted in to texts, you can reply STOP to any message to opt out at any time, or HELP for assistance. You may also contact us using the contact information on this website to review, correct, or ask us to delete your information, or to withdraw consent.

Cookies and Browser Storage

Our website uses your browser's local storage to remember your chat session and progress (for example, your first name in a chat window) and basic analytics about how the site is used. We do not use advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows the current version.